Charlie Kirkify AI

Refund Policy

Refund policy for Kirkify
Jan 27, 2025

Introduction

This Refund Policy outlines the terms and conditions under which refunds may be issued for purchases made through Kirkify. By making a purchase, you agree to this refund policy.

Effective Date: January 27, 2025

General Refund Policy

Kirkify processes payments through Creem, which acts as our Merchant of Record. All refund requests are subject to review and approval based on the circumstances of each case.

Refund Eligibility

Eligible for Refund

Refunds may be issued in the following circumstances:

  1. Service Failure: If our service fails to deliver the promised face transformation functionality due to technical issues on our end
  2. Duplicate Charges: If you were charged multiple times for a single transaction
  3. Unauthorized Charges: If a charge was made without your authorization
  4. Technical Errors: If a technical error on our part prevented you from using the service you purchased

Not Eligible for Refund

Refunds will generally not be issued in the following circumstances:

  1. Change of Mind: If you simply change your mind after making a purchase
  2. Dissatisfaction with Results: If you are not satisfied with the quality or appearance of the generated face transformation (as results may vary based on input images)
  3. User Error: If the issue was caused by user error, such as uploading an incompatible image format or providing incorrect information
  4. Service Usage: If you have already used the service and received the generated content
  5. Subscription Cancellation: Canceling a subscription does not entitle you to a refund for the current billing period, but you will not be charged for future periods

Refund Request Process

How to Request a Refund

To request a refund, please contact our support team:

Email: [email protected]

Required Information:

  • Your account email address
  • Order number or transaction ID
  • Reason for the refund request
  • Any relevant screenshots or documentation

Response Time

We aim to respond to all refund requests within 3 business days. If you do not receive a response within this timeframe, please follow up with us.

Refund Processing

  • Review Period: All refund requests are reviewed within 3 business days
  • Approval: If approved, refunds will be processed to the original payment method
  • Processing Time: Refunds typically take 5-10 business days to appear in your account, depending on your payment provider
  • Notification: You will receive an email confirmation once your refund has been processed

Automatic Refunds

In certain circumstances, Creem (our payment processor) may automatically issue refunds on our behalf if:

  • We fail to respond to a customer request within 3 business days
  • There is a clear violation of our terms of service that warrants a refund
  • Required by applicable consumer protection laws

Subscription Refunds

Monthly/Annual Subscriptions

  • Cancellation: You can cancel your subscription at any time through your account settings or by contacting support
  • Current Period: Canceling a subscription does not refund the current billing period, but prevents future charges
  • Prorated Refunds: Prorated refunds for unused portions of a subscription period are not available unless required by law or in exceptional circumstances

One-Time Purchases

One-time purchases (such as credit packs) are generally non-refundable once the service has been used, unless there is a technical issue on our end.

Chargebacks

If you file a chargeback with your payment provider instead of contacting us first, we may dispute the chargeback and provide evidence of service delivery. We encourage you to contact us directly to resolve any issues before filing a chargeback.

Disputes and Appeals

If your refund request is denied and you believe the decision was incorrect, you may appeal by:

  1. Contacting us again with additional information or documentation
  2. Providing a detailed explanation of why you believe the refund should be approved

We will review your appeal and respond within 3 business days.

This refund policy does not affect your statutory rights as a consumer. If you are located in a jurisdiction that provides additional consumer protection rights, those rights are not limited by this policy.

Changes to This Policy

We reserve the right to update this refund policy at any time. Changes will be effective immediately upon posting on our website. We will notify you of material changes via email or through a notice on our website.

Contact Us

If you have any questions about this refund policy, please contact us at:

Email: [email protected]

By using Kirkify, you acknowledge that you have read, understood, and agree to this Refund Policy.